Tristram H.
5.0

Studied at Chicago Booth
Works at Boon Health
Available tomorrow at 4:00 PM UTC
Questions? Start chatting with this coach before you get started.
About Tristram
Seasoned exec in high growth start-ups (Turo, Outschool) and ex-Bain consultant. As a coach, I have two goals. First, I've built, run and scaled teams many times over. I've learned the hard way how to run high performing teams. If you're a new manager, director or VP looking to get a take on how to up level team performance, I'm here to help. Second, I've secured jobs at many different start-ups and have a perspective on how you can pick a good start-up to work at, get interviews and get offers. If you're thinking about entering the start-up world or trying to navigate it, I'd love to help.
Why do I coach?
I was a teacher and helped start a run in the first part of my career. I love helping others grow, learn and thrive. I also benefited from coaching myself.
Work Experience
VP Customer Success, Experience and Operations
Boon Health
2024 - Present
Led early stage customer success and business ops functions
Board Member
The Open Road Foundation
2021 - Present
The Open Road Foundation is a non-profit advocacy group supporting the development of the peer-to-peer car-sharing industry. This foundation is primarily backed by Turo, which asked me to serve on the board.

Start Up Specialist
Independent Consultant
2020 - Present
Advise various mobility, risk mgmt, edtech and marketplace start-ups. Mentor at First Round Capital Member of Operators Guild
Head Of Operations/ COO
Outschool
2020 - 2023
Outschool is a VC-backed marketplace for live online classes. The company scaled 20X+ during my time there and raised $200M+ during multiple funding rounds: Series B, C, D from Lightspeed, Coatue and Tiger Global. I oversaw many functions: customer operations, supply growth, international go-to-market, performance marketing, company planning, business development, support and trust & safety.
Vice President of Operations
Turo
2015 - 2020
Turo is a VC-backed, pre-IPO start-up. During my tenure, Turo grew 30X+ and raised a series C, D, E from Kleiner Perkins, IAC, Daimler, Liberty Mutual and others. I oversaw many functions including customer support, claims, trust & safety, risk management, insurance, reporting to the CEO. Scope included overseeing ~$75M+ in spend, 120+ employees, 400+ outsourced agents across 3 continents, 15+ vendors.

Managing Director
Intrax
2014 - 2015
Ran a business unit (chain of english language schools) with a $15M P&L, which got acquired

Case Team Leader
Bain & Company
2011 - 2014
Education

Chicago Booth
Master of Business Administration (M.B.A.), Finance, Entrepreneurship, Strategy
Grade: Graduated With Honors
Harvard Business School
A.B., Social Studies
Grade: Graduated Magna Cum Laude
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Overall Rating
5.0
Knowledge
5.0
Value
5.0
Responsiveness
5.0
Supportiveness
5.0