Nicole’s Career Development Qualifications

Coaches professionally

Experience level: Director

60+ people coached for Career Development

Nicole has helped clients get into these companies:

Nicole is a career coach with extensive expertise across a wide range of industries including management consulting, media/entertainment, retail, travel, and technology. With nearly 30 years of experience in esteemed organizations, she has coached professionals in navigating complex environments, forging meaningful partnerships, leading with impact, career acceleration, transitioning into new roles, and leading high performing teams. Her methods include personalized coaching sessions, insightful career assessments, and targeted goal setting. Nicole has a relaxed collaborative style and a practical approach to problem solving that works well with professionals at any career stage. She holds a bachelor’s in computer science, a MBA in strategy & marketing, and an executive coaching diploma. Enhancing Nicole's commitment to professional excellence is her passion for supporting her community, with a focus on social impact, women-owned businesses, and youth.

Nicole can help with:

Interview Prep

Skill Building

Career Planning

Professional Networking

Resume Review

Personal Branding

Networking Strategy

Salary Negotiation

Job Search Strategies

View all of Nicole’s categories

Why do I coach?

The common thread in my career is a passion for guiding professionals and organizations to thrive in challenging, competitive environments. I take pride in helping individuals achieve their long-term aspirations while maintaining unwavering focus and clarity on success. As a two-time breast cancer warrior, I’ve faced significant personal and professional adversity. I know firsthand the struggles of balancing life’s toughest challenges with the demands of a career and family. My journey has equipped me with deep insights into navigating toxic workplaces, overcoming chaos, and finding opportunities for growth even in the hardest times. I’ve had the privilege of coaching and mentoring many high-potential leaders, empowering them to advance their careers, achieve promotions, and unlock their full potential. To learn more about my journey and the obstacles I’ve overcome, check out my TEDx talk: https://www.ted.com/talks/nicole_jones_fear_less_innovate_more?subtitle=enhttps://www.ted.com/talks/nicole_jones_fear_less_innovate_more?subtitle=en Let’s partner together to navigate your career and life with purpose and resilience!

Work Experience

CEO, Lead Coach and Consultant

KAKO

January 2024 - Present

Hiring Manager

KAKO is a trusted career coaching and consulting company that empowers professionals to thrive in dynamic work environments. Our mission is to guide clients through uncertainty, rediscover joy, and realize their highest aspirations. Through proven coaching methodologies and profound life experiences, we guide individuals, small groups, and enterprises on journeys of self-discovery and growth. For professionals seeking direction and fulfillment, our personalized coaching sessions, insightful career assessments, and targeted goal-setting strategies pave the way for tangible progress and personal growth. We equip our clients with the tools and insights they need to excel in any circumstance. For businesses, especially small and mid-sized ones, we act as a trusted guide through the tricky business landscape. We help you create solid plans, develop strong leadership, and stay focused on your goals with confidence. We are committed to delivering tangible results and driving sustainable growth for our clients, through our coaching and consulting services. Whether you're looking to elevate your career, chart a strategic course for the future, or cultivate a culture of innovation, we have the expertise and experience to help you succeed. We're not just here to talk about change; we make it happen. With our dedication to excellence and a real passion for helping others, we invite you to join us on a journey of growth and success.

Executive Coach

Quantuvos

July 2024 - November 2024

The Latin word “quantuvos” means “choose to be your best.” At Quantuvos, that’s where we begin. We’re a professional development and coaching company that believes there is extraordinary in everyone. Our goal is to bring the benefits of executive coaching to professionals at any career level."

Global Sales Director

Delta Air Lines

July 2021 - January 2024

Hiring Manager

Appointed as leader responsible for seven 24/7 Global Sales Support contact centers, supporting Delta and joint venture corporate customers around the world. Managed $3M budget and team of 365 through 5 direct reports in overseeing the development of new programs and solutions that delivered a best-in-class customer experience and empowered customers.

Executive in Residence

MaC Venture Capital

2019 - 2022

Dedicated to supporting seed-stage technology startups who are focused on leveraging shifts in cultural trends and behaviors.

Global Innovation Leader

Delta Air Lines

September 2016 - June 2021

Hiring Manager

Transformed travel and delivered value for Delta and its customers, in a newly established role overseeing innovation and ideas. Introduced human-centered design as a core capability, and championed the strategy, long-term roadmap, and launch plan for Delta’s inaugural global innovation team. This team spearheaded the launch of AI as a service and a strategic venture initiative. My leadership resulted in multimillion-dollar expense savings, double-digit customer satisfaction growth, and award-winning innovation.

Advisory Council Member

ChooseATL

March 2017 - March 2019

Attracted next-generation talent to Atlanta and advanced the ChooseATL mission. Collaborated with 20+ council members, comprised of innovative thought leaders dedicated to propelling Atlanta on a global scale.

General Manager Digital Strategy

Delta Air Lines

November 2015 - September 2016

Hiring Manager

Deployed marketing initiatives that drove digital customer acquisition, retention, satisfaction and digital channel share. Aligned global content, partnerships, and marketing strategies to grow multi-billion dollar digital business.

Education

Spelman College

BS, Computer Science, Minor in Mathematics

Emory University Goizueta Business School

MBA, Strategy and Marketing

Emory University Goizueta Business School

Executive Coaching Diploma

Savannah College of Art and Design

Innovation Through Service Design