Schedule a call with a Leland team member who can help you explore your options.
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This package is designed for candidates who are looking to excel in customer success interviews. This package provides customized preparation to ensure you perform at your best during both technical and behavioral interviews. With expert coaching, you'll develop the skills and confidence needed to impress interviewers and secure an offer. Key components of this package include, but are not limited to: - Strengthen your understanding of customer success strategies, relationship building, product knowledge, and more - Framework development sessions to help you structure your customer success responses effectively - Mock interviews with detailed feedback to refine your approach and improve your performance - Behavioral interview preparation to craft compelling stories that highlight your skills and experiences - Industry and company-specific research to tailor your responses and demonstrate your knowledge - Techniques for effective communication and presentation during interviews - Strategies for managing stress and maintaining composure during high-stakes interviews - Continuous improvement through iterative feedback and practice sessions By the end of this package, you will have honed your interview skills, developed a strong personal narrative, and gained the confidence needed to excel in customer success interviews and secure an offer.
Refined interview techniques through mock interviews with detailed feedback
Compelling behavioral stories that effectively highlight your skills and experiences
In-depth knowledge of industry and company-specific information to tailor your responses
Strategies for managing stress and maintaining composure during interviews
Coaching delivered via live sessions and .
Services included:
Interview Prep
Schedule a call with a Leland team member who can help you explore your options.
Schedule a call
Expert help on everything from getting the interview to landing the offer.
Starting at $2,47510h+ of coaching
Expert coaching to elevate your skills and achieve your customer success goals.
Starting at $2,47510h+ of coaching
Get help with Interview Prep, Skill Building, and .
Leah also coaches for Coaching Business, Career Coaching, Management Consulting, Accounting, and Business Development & Partnerships. View all.
Joined July 2025
5.0
Customer Success Coach | Driving Trust, Retention & Strategic Impact
Customer success has been at the core of my work for over two decades. As a former Managing Director at Deloitte and now founder of my own consulting firm, I’ve led client relationships where trust, delivery, and long-term value weren’t just expected — they were non-negotiable. I was the go-to advisor for a Fortune 30 company for over 10 years, supporting them through high-stakes transformations, and consistently earning the confidence of senior leadership. I’ve also stepped into complex “moments that matter” — when projects were at risk or trust was shaken — and helped turn them into success stories. From onboarding and execution to renewal and expansion, I’ve led full-lifecycle client success strategies grounded in real delivery and relationship-building. I coach professionals who want to deepen client relationships, build strategic success plans, navigate high-pressure client interactions, and link delivery to long-term impact. My approach is pragmatic, outcome-focused, and rooted in what it actually takes to earn — and keep — a client’s trust.
5h+ of coaching