Lead Director

Leading efforts to grow value-based care membership and improve senior care experience via CVS' latest acquisitions of Oak Street Health and Signify Health and in partnership with CVS ACO and Retail Health

Engagement Manager

Supported retail and healthcare clients on improving customer and patient experience and health, including: Patient experience transformation, starting with orthopedic knee/hip replacements, that involved patient and clinician discovery research, journey re-design, and planned pilots to test solutions. Women's health strategy for a retailer that emphasized life stages of early motherhood and menopause. M&A diligence for two regional health systems that focused on 10+ revenue and cost levers

Associate / Senior Associate

Focused on helping public, retail and healthcare clients on several topics, including: Supported an enterprise wide transformation through central team management of 400+ initiatives across 5 workstreams. Developed a loyalty program for a retailer involving the earn and redeem approach, key features of the digital and in-store experience, and financial forecasts. Contributed to the analytics and insights for McKinsey's State of the States report, a publishing of a survey of 80,000 US residents and their experiences with state government services.

Summer Associate

Served as a Product Manager as part of a digital transformation for a Midwest-based health system. Responsible for the development of a digital front door, routing patients to the right type of care whether telehealth or in-person, with a streamlined scheduling process.

Product Owner (Innovations)

Senior Business Analyst

Supported retail and public sector clients by developing growth strategies to better serve their customers and citizens.