Senior Software Engineering Manager

Senior Software Engineering Manager

As a Senior Software Engineer at Amazon Web Services (AWS), I have been instrumental in architecting and implementing automation solutions, improving infrastructure reliability, and leading cross-functional engineering teams. My role focuses on optimizing network performance, resolving security issues, and ensuring seamless operation of AWS services. Large-scale Projects, Leadership and +7 skills

Site Reliability Engineer

As a Senior Site Reliability Engineer at Twitch Interactive (twitch.tv) I was responsible for enhancing the reliability, efficiency, and performance of infrastructure services. My role involved creating dashboards, developing automation tools, and improving incident management processes, which significantly contributed to reducing downtime and optimizing operational efficiency; all while managing a large global bare metal infrastructure. Large-scale Projects, Software Solutions and +6 skills

Operations Manager

As an Operations Manager for the Air Force Reserve, I collaborated with Civil Engineers and craftsmen to manage work orders, maintain material control, and provide comprehensive office and executive support. My role was pivotal in ensuring operational readiness, managing personnel, and maintaining accurate records. - Leveraged automation tools and Python scripting to streamline administrative processes, reducing manual data entry tasks by 35% and improving overall workflow efficiency. - Developed customer-facing squadron resources and an internal information management system. These initiatives enhanced communication and information accessibility, leading to a 25% increase in user satisfaction and a 20% improvement in information retrieval efficiency. - Efficiently managed work orders and maintained material control in collaboration with Civil Engineers and craftsmen, ensuring timely completion of projects and optimal use of resources. - Supervised material control for the civil engineering squadron, overseeing a team of five warehouse personnel. Improved warehouse operations, leading to a 25% increase in material availability and readiness. - Managed and implemented training programs for approximately 200 individuals, maintaining high levels of operational readiness. These efforts resulted in a 15% improvement in training completion rates and overall squadron preparedness. Leadership, Automation and +5 skills

Network Engineer

As a Network Engineer at the University of Utah, I played a critical role in developing and maintaining network communications, identifying client needs, and implementing robust solutions. My expertise in Citrix NetScaler load-balancing and network infrastructure ensured the university's network systems were efficient, secure, and scalable. - Developed and maintained network communications, ensuring high performance and reliability across multiple campus sites. This effort resulted in a 99.99% network uptime. - Served as the subject matter expert for Citrix NetScaler load-balancing solutions, optimizing traffic management and enhancing network performance. Implemented load-balancing strategies that improved application availability. - Actively participated in an on-call rotation, providing prompt and effective responses to network incidents and emergencies. Maintained a 95% first-call resolution rate, significantly reducing downtime and service disruptions. -Created and maintained detailed technical documentation for network configurations and procedures. Provided training and mentorship to junior engineers, enhancing team knowledge and performance. - Developed and implemented automation scripts using Python to streamline network operations and reduce manual intervention. Successfully automated routine maintenance tasks and incident management processes, resulting in a 40% reduction in manual workload and a 30% decrease in incident resolution times. Mentoring, Software Solutions and +4 skills

Graduate Student instructor

As a Graduate Student Instructor at the University of Utah's David Eccles School of Business, I developed and taught undergraduate courses in computing and networking. My role involved creating comprehensive course materials, delivering lectures, and providing personalized support to students to enhance their understanding of IT concepts. - Created and delivered detailed course materials for 150 students per semester, covering basic computing and networking topics. - Leveraged learning management systems (LMS) to streamline course administration and monitor student progress, reducing administrative workload by 40% - Collected and analyzed student feedback to continuously enhance course content and delivery methods. Achieved a 95% course recommendation rate among students. - Actively participated in faculty meetings and professional development workshops to refine teaching strategies and stay current with educational best practices. - Designed and graded homework assignments, quizzes, and exams to align with learning objectives. Mentoring, Linux System Administration and +3 skills